What we collect
- From the job sheet, a change request or our Getting You Live form: your name, business name, phone, email, website or social links, and anything you write in the message.
- From the free website check: the web address you type in and the results of the check (what we found on that page), which we keep so we can follow up on the sites people check. We also keep a scrambled, one-way coded version of your internet address, used only to stop the check being misused. If you ask for the full report or for us to build your free preview, also your email address and any name, business name and mobile you give us.
- When you call our 1800 number: your call is answered by our digital assistant, an automated voice assistant. We keep a recording and a written transcript of the call, the number you called from, and the details you give us (such as your name, business, phone, email, website, area and trade), so JP can follow up. If you’d rather not talk to the assistant, just say so and JP will call you back.
- When you use the chat on our website: the chat is answered by Emma, our digital assistant (an automated assistant). We keep what you type and Emma’s answers, the page you were on, and a scrambled, one-way coded version of your internet address (used only to stop the chat being misused). If you give your details in the chat (such as your name, business, phone, email or website), they’re sent to JP so he can follow up. Please don’t type card numbers, bank details or passwords into the chat.
- When you pay: your name, business name, email and phone. Payments are handled by Stripe. We never see or store your full card number.
- If someone referred you: when you open a referral link (an igetresults.com.au/r/ address) we remember on your device, for up to 90 days, which person sent you, using one small cookie, so we can thank them if you go ahead. We record that the link was opened (the date, and whether it was a phone or a computer) and, if you send us a job sheet or use the website check, we note who referred you alongside your details.
- Public business information: to build your preview we may use details your business has already published, such as your business name, logo, photos, services, hours and Google reviews (with reviewer names as they appear on Google).
- If you’re on Hosting & Management: each week we look at your own business’s public Facebook and Instagram posts and Google reviews, and use your job photos and reviews to refresh your website. We don’t collect anything else from those pages.
How we use it
- To build your preview, reply to you and make the changes you ask for.
- To deliver what you buy, send tax invoices and keep business records the law requires.
- To contact you about your own business’s website. Every message tells you how to opt out, and we stop when you ask.
- If you ask for your website check report, we email it to you once. We won’t send you anything else unless you tick the box asking for tips, and you can stop those any time.
We never sell your information or share it for anyone else’s marketing.
Who else handles it
We use a few trusted services to run the business:
- Web3Forms passes the job sheet, change requests, the Getting You Live form and website check requests from our website to our email.
- Stripe processes payments and sends receipts and tax invoices.
- Cloudflare hosts our website, previews and our customers’ websites, and counts visits without cookies.
- Twilio carries calls to our 1800 number.
- ElevenLabs runs our digital phone assistant and stores call recordings and transcripts.
- Anthropic provides the AI model that writes Emma’s answers in our website chat. Your chat messages are sent to it to produce each answer.
- Resend sends the emails our website sends: your details from our forms and phone line to us, and any report or email you ask for.
- Google provides our email.
Some of these providers may store information outside Australia.
Previews
Previews sit on private links that are hidden from Google. If you don’t want your preview, tell us and we’ll take it down. Previews that aren’t bought are deleted 14 days after we send them.
Your choices
- Ask us what we hold about you, or ask us to correct or delete it. Email hello@igetresults.com.au.
- We keep payment and invoice records for as long as tax law requires (usually five years). Everything else is deleted when it’s no longer needed.
Our website doesn’t use advertising cookies. The only cookie we set is the small referral one described above, and only if you opened someone’s referral link. We use Cloudflare Web Analytics to count visits to our website and preview pages. It doesn’t use cookies and doesn’t identify you personally.
iGetResults, trading name of John Paul O’Connor (business name: I Get Results), ABN 51 293 969 234. Gold Coast, Queensland.